Job Description

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee , whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What’s the role?

We’re looking for a People Communications Manager with a well-rounded background in  communications and a passion for building community in order to inform, inspire and engage Etsy's globally distributed employee base. You have preferably done a version of this role at a fast-paced tech company. This role will support our People + Workplace team with comms strategy and execution, and occasionally lend their expertise to our partner teams such as IT, Finance and Legal. You’ll also support connectivity between Etsy’s House of Brand subsidiaries (Reverb & Depop) to ensure consistency and share best practices.

In this role you will be responsible for: managing the communication strategy and execution of critical evergreen people programs, supporting the strategy for rolling out brand new programs, and governing our knowledge management tools to ensure our employees have the information they need to do their jobs effectively, and deliver on Etsy’s mission of keeping commerce human.

This is a full-time position reporting to the Senior Manager, People Communications. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our  work modes and workplace safety policies here .

What’s this team like at Etsy?

The People Strategy Programs & Comms team is focused on managing programs that enhance employee experiences. Our team drives employee communications and change management to keep employees informed about company culture, policies, programs, community events, and workplace updates and more. This is a newly created team that sits within the People & Workplace organization.

What does the day-to-day look like?

• Leading a wide range of key communications initiatives that engage a global, company-wide audience, both live and async
• Keeping a pulse on Etsy’s business strategy to ensure People comms are grounded in current company context
• Developing and editing company-wide communications, including emails, Slack messages, presentations, audio, video, user guides and more
• Supporting the design and execution of our People + Workplace Office Hours (regular All Hands-like forum)
• Managing our internal comms calendar to ensure we have a holistic view of People + Workplace comms and can advise partners on message timing
• Capturing feedback and identifying creative ways to measure and improve the effectiveness of our communications and knowledge management tools
• Owning the governance and improvements to our knowledge management tools including our company-wide intranet, various google sites and other documentation templates and resources
• Advising senior leaders in People + Workplace, Finance, IT and Security on how to effectively lead change and guiding them through communication/change management best practices such as socialization and stakeholder engagement to ensure their message is understood as intended
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 3+ years of experience working in an internal communications or people communications function in a fast-moving tech company (preferably public)
• High standards for excellence, attention to detail, and a passion for developing concise, visually appealing, and engaging communications across a variety of channels.
• Excellent written, verbal and visual communication skills. Experience using the full Google Workspace, Adobe Illustrator, Adobe Premiere or Canva is a plus.
• Ability to distill complex ideas into clear communications. You’re an expert simplifier that understands what’s imperative for your audience.
• Ability to collaborate with and influence various levels from junior partners to C-Suite executives by actively listening to understand their communication needs and providing strategic guidance.
• A proven ability to manage multiple projects simultaneously, prioritize to meet deadlines and maintain composure in times of ambiguity and changing priorities.
• Experience working across multiple time zones and cultures, particularly at a scaled business

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