Job Description

Our store teams are the heart of Leap and we need to find the best and brightest team to be the face of our stores on Fillmore St: Marcella, Rocksbox. We are seeking Part-Time Seasonal Associates who are eager to make a direct impact on the experience of our customers and the success of the store. All seasonal associates will need to be available for the entire length of the seasonal contract starting 11/1/24 through 1/11/25 and be willing to work majority of the holidays.

Leap is built upon the mission of helping the hottest up-and-coming e-commerce brands easily and effectively establish brick and mortar stores. Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Hanky Panky and many more. 

What We’re Looking For: 

• Create positive and memorable experiences for customers that in turn builds brand loyalty
• Able to accomplish multiple tasks in a fast paced environment whilst  servicing customers 
• Participate in general store maintenance; cleanliness & upkeep of store
• Support the initiatives of the leadership team to drive sales, client engagement, team engagement, visual merchandising, and operational excellence
• Model reliability and flexibility by being able to work varied hours and  days to meet the needs of the business; including days, nights, weekends, holidays (including Black Friday) and special events
• Support other brands in the market/cluster that are under the Leap umbrella for new store openings, activations and/or for additional coverage
• Embraces learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
• Capable and willing to perform opening and closing tasks in the store; potential to carry store keys
• Must be at least 18 years of age
• One or more years of customer service and/or retail experience; background in similar category preferred
• Comfortability working with/using a ladder and lifting a maximum of 50lbs
• Maintain an active floor presence, including standing and walking for extended periods of time. 

Who YOU Are:

• Customer Obsessed & Service Oriented- Ability to initiate genuine connections, create a hospitable environment, anticipate customer needs and possess excellent selling skills.
• Team Oriented- one team mindset, communicates clearly & proactively seeks opportunity to support others.
• Brand/Category Expert- Keeps up with trends, fashion and news in related industries; shows passion and ability to teach and educate customers within a specific category. 
• Adaptable & Entrepreneurial- Ability to be adaptable in multiple situations with a growth mindset and takes initiative to drive for results and proactively creates solutions to solve problems.
• Professional- punctual, accountable and honest; takes initiative, accountability and demonstrates strong work ethic
• Detail Oriented - operates with high efficiency and effectiveness, consistently produce polished and quality work

Measures of Success:

• Key Performance Indicators: Sales, Conversion, UPT, AUR & Traffic
• Support Customer outreach and brand activations
• Ability to accomplish tasks on time and effectively

Leap Perks:

• Employee discount on product
• Bonus Eligible
• Employee Assistance Program

It’s an exciting time to join our team as we revolutionize the world of retail and we look forward to having you on board! leap.com

Salary Range: $18.50/hr. - $20.50/hr.

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

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