Job Description

Courteously check patients in and out according to our Customer Service

standards.

Must be able to Verify insurance and collect appropriate dues.

Balance and reconcile money collected during your work shift.

Schedule appointments, maintain and update the schedule as needed.

Confirm appointments for providers, aestheticians and RN’s.

Create and maintain patient charts, ensure you have up to date information at all

times.

Prepare superbills accurately and in a timely manner.

Follow all HIPPA regulations, keep patient personal and financial information

confidential.

Anticipate and respond positively to changing conditions.

Ability to stay focused on what needs to be accomplished while under pressure.

Ability to listen and communicate effectively and kindly while listening to patient

complaints.

Keep the front office neat and orderly to maintain our high standards.

Maintain inventory, place order weekly as needed.

Other duties as assigned to assist the overall function of your location.

Verify insurance (deductible and copay amounts)

Know the difference between an HMO and PPO

Ability to know the difference between Blue Cross and Blue Shield

Ability to determine Medi-Cal HMO patients requires authorization and should be

billed to Medical Group or IPA

Ability to read insurance card and input the correct payer id or payer name and

address

Ability to know Military Insurance programs require specific policy info (SS# or 11

Digit id)

Ability to multi-task in an expeditious manner

Ability to know if the payer is contracted with Tax id/NPI

Verify authorization for HMO commercial and Medi-cal HMO

Awareness of completing all patient Demographics to avoid claim rejections

Ability to post copays into EMA

Ability to verify straight Medicare vs Medicare Advantage Plan

Distinguish primary insurance vs secondary insurance 

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