Job Description

Patient Care Coordinator

Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to ensure a smooth flow for our providers’ schedules. This role is full-time. Occasional travel to Skokie, Lakeview, Halsted, and Peterson practices is required.  

This role will report to the Scheduling Lead.

PRIMARY RESPONSIBILITIES of the PATIENT CARE COORDINATOR

• Register and schedule patients for a range of ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments.

• Ensure appropriate and accurate data entry of patient information.

• Ensure insurance verification accuracy through EMR system and/or directly with the patients' insurance.

• Ensure copies of insurance, photo ID, outside medical records, and any required referrals are entered into the EMR system.

• Courteously collect outstanding balances and copayments in advance of patient appointments.

• Promptly respond to patient and provider inquiries via telephone, web, SMS, and EHR systems.

• Provide knowledgeable responses to patients, patient family members, providers and Chicago ENT team members in a courteous and professional manner.

• Assist with group administrative tasks including:

o Sorting faxes

o Verifying virtually scheduled appointments via ZocDoc, Healow, and PerfectServe

o Monitoring tasks assigned internally to “User, Scheduler” and “User, Front Desk” as assigned by the Scheduling Lead

o Responding to voicemail messages and Glacial inquiries

o Reviewing provider schedules for accuracy and rescheduling as needed

o Monitoring the [email protected] general email box

o Registering patients referred to the practice

o Patient care coordination including outreach to patients, primary care providers, and/or other specialist offices

• Other duties as individually assigned

REQUIRED QUALIFICATIONS  of the PATIENT CARE COORDINATOR

• High school diploma or equivalent required

• Ability to work within an EMR database and navigate through a Windows environment required

• Must be able to type a minimum of 30 words per minute with 90% or greater accuracy

PREFERRED QUALIFICATIONS  of the PATIENT CARE COORDINATOR

• 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist

• Experience working in a Sleep or ENT Specialist Office
• A valid driver's license is preferred. 

SUPERVISORY RESPONSIBILITY  of the PATIENT CARE COORDINATOR

This position has no supervisory responsibility.

CERTIFICATES, LICENSES, REGISTRATIONS  of the PATIENT CARE COORDINATOR

All employees are required to provide proof of vaccination or exemption.

WAGE  of the PATIENT CARE COORDINATOR

$18-22.00 + Travel Reimbursement

ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.

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