Home-Based Customer Service (Entry Level) Job at Serene Wellness Retreats, United States

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  • Serene Wellness Retreats
  • United States

Job Description

Job Title: Home-Based Customer Service (Entry Level)

Company:  Serene Wellness Retreats

Location: Remote

Key Responsibilities:

  1. Greeting and Welcoming: Welcome clients, visitors, and guests with a warm and friendly demeanor, providing assistance and guidance as needed.
  2. Answering Inquiries: Respond to phone calls, emails, and in-person inquiries promptly and professionally, providing accurate information about our services and offerings.
  3. Appointment Scheduling: Schedule appointments, meetings, and consultations for clients and team members, coordinating calendars and ensuring optimal timing.
  4. Check-In and Check-Out: Check in clients for appointments and meetings, ensuring all necessary paperwork and documentation are completed accurately. Assist with check-out procedures as needed.
  5. Administrative Support: Provide administrative assistance to various departments, including filing, data entry, and document preparation.
  6. Office Management: Maintain a clean, organized, and welcoming reception area, ensuring supplies are stocked and equipment is functioning properly.
  7. Client Communication: Serve as a primary point of contact for client inquiries and concerns, liaising with internal teams to ensure timely resolution.
  8. Security and Access Control: Monitor access to the premises, ensuring the security and safety of our staff and visitors.
  9. Mail and Package Handling: Receive and distribute mail and packages, ensuring they reach the appropriate recipients in a timely manner.
  10. Ad Hoc Tasks: Assist with special projects and tasks as assigned by management, demonstrating flexibility and adaptability to meet evolving business needs.

Qualifications:

  • Previous experience in a customer service or receptionist role, preferably in the travel or hospitality industry.
  • Excellent communication and interpersonal skills, with a professional and courteous demeanor.
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Ability to remain calm and composed in fast-paced and high-pressure situations.
  • A positive attitude and a genuine passion for providing exceptional service to clients and visitors.

Benefits:

  • Competitive pay and benefits package.
  • Opportunities for professional growth and development within a dynamic and growing company.
  • Access to exclusive travel perks and discounts.
  • A supportive and inclusive work environment with a focus on work-life balance.

Job Tags

Full time, Remote job, Work from home,

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