Job Description

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental !

We take immense pride in furnishing clients with a range of options, including monthly 4x4 Crew Cab Work Trucks, Utility Reel and Pole Trailers, Equipment Trailers, and Equipment Rentals. Our quest is to find exceptional individuals who align with our dedication to maintaining superior work standards while prioritizing our customers' needs and ensuring optimal team productivity. If you are someone who possesses a strong work ethic and a relentless drive and thrives in collaborative environments, we eagerly await your connection!

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We encourage you to apply if you believe you have the skills, experience, and passion for the role, even if you don't meet every single requirement listed. We value diversity of thought and experience, and we believe that a variety of perspectives will help us to better serve our customers and community.

This Collections Specialist will undertake a variety of financial and non-financial tasks in order to help guarantee the company's revenues. The team member is responsible for assisting in managing outstanding company receivables and providing stellar customer service through all communications from submission of invoices through collection of payment. The Collections Specialist is also responsible for reporting updates to management on customer account status & outstanding issues.

LOCATION

Remote & Onsite in Fort Wayne, IN Options

HOURS

8 AM - 5 PM CT

COMPENSATION

This position has a competitive compensation package that is a combination of base salary plus the potential for profit sharing paid quarterly after 1 year of employment.

RESPONSIBILITIES

• Responsible for participating in all processes associated with the collection of accounts receivable and maintaining an effective and cooperative working relationship with customers and our sales team.
• Correspond by email and phone in a fast-paced, goal-oriented atmosphere on all invoice short payments, billing errors and collection issues.
• Preparation of collection issues, calling past due accounts daily and documenting results weekly in a spreadsheet.
• Responding to calls from customers and providing requested information.
• Support billing, month-end task, yearly audit request and sales team when needed.
• Conduct research using D365 and Salesforce; review and analyze invoices.
• Send email communications with invoices and statements, followed by prompt phone call follow-ups.
• Manage a high volume of approximately 90 customers per week, ensuring timely follow-up.
• Contact each customer within one day of sending communications to ensure receipt and address any issues.
• Handle scenarios such as non-responses, wrong contacts, internal delays, or pending actions with their teams.
• Maintain persistence and ensure customers know you're committed to resolving issues.
• Be proactive and confident in making phone calls.
• Investigate and understand the underlying reasons for payment delays or issues.

REQUIREMENTS

• MUST HAVE
• 2+ years of experience in collections or a related industry, providing familiarity with typical billing and collection processes. Or 2 years of education and certifications in collections.
• Ability to review and analyze financial data to identify discrepancies and collection opportunities.
• Demonstrated experience handling a large portfolio of accounts, with a consistent record of reducing aged receivables.
• Ability to identify, address, and resolve issues related to billing, payments, and customer queries promptly.
• Proficiency in Excel, including experience with spreadsheets for tracking and documenting collection activities.
• Meticulous attention to detail in managing multiple customer accounts and ensuring accurate financial reporting.
• Flexibility to shift focus quickly based on changing priorities or urgent collection issues.

• NICE TO HAVE
• Understanding of audit requirements and experience supporting audit requests related to accounts receivable.
• Familiarity with remote communication and collaboration tools, such as Microsoft Teams.
• Proven experience handling difficult conversations and negotiating payment terms with customers.
• Possession of relevant certifications such as the Credit Business Associate (CBA) or Certified Credit and Collection Professional (CCCP) credential.
• Experience with enterprise resource planning (ERP) systems in addition to D365, enhancing adaptability to other platforms.
• Experience using accounting software such as Microsoft Dynamics 365 (D365) and Salesforce for collections and invoicing tasks.

EMPLOYEE BENEFITS

Wellness Program : Experience our on-site CrossFit-style gym, complete with a dedicated full-time personal trainer. Engage in group classes, virtual personal training sessions, training program development, and nutrition coaching programs offered.

Employee Perks : Enjoy a range of benefits including PTR Swag and a Uniform/Boot Allowance. Explore our on-site Micro-Markets for a variety of snack choices. Avail discounts on Phone Services, Supplier Vehicles, Mobile Detailing, and Tool & Equipment purchases, among other offerings.

Profit Sharing Program : Join our Profit Sharing Program, a direct involvement in PTR's triumphs, with the potential for quarterly financial rewards based on the company's profitability.

Comprehensive Benefits : Embrace a holistic benefits package that commences on your very first day at PTR. This encompassing package incorporates competitive remuneration, outstanding healthcare (including mental health and virtual healthcare), dental, and vision coverage. Additionally, enjoy generous paid time off, 401(k) matching, and coverage for life, accidental death, and disability. Engage in continuous learning and development opportunities and more.

Structured Training & Feedback : Our partnership with the Predictive Index ensures that we provide optimal support and understanding of our team members' motivations. Customized training, coaching, and feedback are regular features. Performance and attitude evaluations are conducted every 6 months, emphasizing growth.

Culture & Connection : Just as we cultivate personalized relationships with our customers, we foster the same approach within our team. A tech-forward workplace nurtures a highly collaborative culture, aligned with our core values. We promote inclusivity through Employee Resource Groups (ERGs), PTR Field Days, PTR Text Alerts, the Extra Mile recognition program, and numerous other initiatives.

Premier Truck Rental Is an Equal Opportunity Employer

Our unwavering commitment involves consistently expanding our inclusive team, encompassing a wide array of backgrounds, viewpoints, and talents. Our ethos staunchly opposes any form of discrimination, embracing individuals without regard to race, religion, color, national origin, gender (including aspects of pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or any other legally safeguarded attributes.

If you require support or accommodation due to a disability, please feel free to reach out to us at [email protected] . We are here to assist.

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